Sanders’ 25-year career focus on services spans global-scale IT, security and networking businesses with deep experience in service delivery transformation Avid® (Nasdaq: AVID) just announced the promotion of technology services …
Avid Promotes Technology Services Executive Deb Sanders to Chief Customer Officer Read more…
By Amber Hickman Analyst firm IDC predicts that businesses will invest in customer data platforms, artificial intelligence, Web3, and other technologies to transform the customer experience in 2023 and beyond. …
Data platforms, AI, Web3 to transform Customer Experience, says IDC Read more…
A customer’s success story is one of the essential marketing collateral you can produce. It establishes your credibility as a business and tells your audience what you stand for. In …
Chaitanya Chinta, Global Head – Email Business, Netcore Cloud shares how AI-driven interactive emails have helped ecommerce companies ramp up their email marketing strategies. Emails are an essential channel for …
Self-confidence is key to Customer Success. But no one becomes confident overnight. It’s a process that takes time and effort to learn, apply and repeat until it becomes a habit. But the good news …
🍵 5 TED Talks That Will Make You More Confident in 5 days Read more…
A great story is worth a thousand talks. But the problem is most people don’t know how to tell one.They don’t inspire or make others feel involved in the storyline. …
5 Dead-Simple Steps To Tell A Great Story That Makes Your Customers Take Action Read more…
(5-min read) Welcome to the 36th edition of my weekly Customer Success Café newsletter! 1,178 smart people level up their game in under 5 mins every Sunday. If you are not subscribed yet, sign up now to make sure …
🍵 7 Powerful Google Docs Tips You Didn’t Know That Will Save You 1,000+ Hours Read more…
(4-min read) Welcome to the 35th edition of my weekly Customer Success Café newsletter! 1,175 smart people level up their game in under 5 mins every Sunday. If you are not subscribed yet, sign up now to make sure …
🍵 Top 7 Metrics Every Customer Success Manager Should Know Read more…
(3-min read) Welcome to the 34th edition of my weekly Customer Success Café newsletter! This week was very special. The CS Community spoke and selected me as a Top 100 Customer Success Strategist …
🍵3 Techniques To Ask Better Questions (Without Being Selfish) Read more…
(3-min read) Welcome to the 33rd edition of my weekly Customer Success Café newsletter! 1,165 smart people level up their game in under 5 mins every Sunday. If you are not subscribed yet, sign up now to make sure …
5 Common Reasons Why Your Customers Don’t Read Your Emails Read more…