What is a Customer Success Workflow? If you’re a Customer Success Manager (CSM), you know how tough the job is. Your data is scattered across multiple platforms. So you must manage …
How To Optimize and Scale your Customer Success Workflows Read more…
FeaturedCustomers published the Spring 2022 Spend Management Software Customer Success Report to give prospects better insight on which Spend Management Software would work best for their business according to real customer references. …
When I started the social media app Skout in 2007, I was blown away by our traction. We had over 50 million installations globally, had raised over $22 million from …
What technical leaders can learn from my experience with a $500,000 bug Read more…
One of the biggest mistakes companies make during new customer onboarding is putting themselves and what’s best for their team ahead of the customer and their ideal experience. These companies make the …
Empathy as a Business Tool: Thinking From the Customer’s Perspective Read more…
Toward best-in-class customer focus All organizations want increased customer profitability. Despite a myriad of internal and external challenges, organizations need to improve revenue by creating compelling offers for customers while …
How customer-centricity unlocks profitable growth Read more…
The revenue and margin leaks that services businesses never see coming tend to hit their financials the hardest. When there are gaps in customer success coverage combined with little visibility …
How AI can improve services revenue and Customer Success Read more…
nCloud Integrators, a leading Customer Success (CS) strategy consulting firm and certified Gainsight partner, announced a complete package of Customer Success Strategic Services offerings for companies at any stage of …
FeaturedCustomers published the Spring 2022 OKR Management Software Customer Success Report to give prospects better insight on which OKR Management Software would work best for their business according to real customer references. …
Manufacturers considering a software-as-a-service model should understand these two terms. More and more, manufacturers are positioning themselves as full solution providers, including software and data-rich innovations. They start to compete …
Why Customer Success and Value Realization Are Trending Read more…
Prior to July 20, 1969, many people imagined it could be possible to send a person to the moon, but it seemed like an impossible dream. It took math geniuses …
5 Ways to reimagine your Customer Success journey through Customer Value Management Read more…