3 key Customer Success strategies you should implement right now
Customer Success is NOT an idea or a department, but a critical business strategy for any successful companies. To shine as a top Customer Success Manager or Leader, you must develop these 3 fundamentals:
1) Empathy : listen and execute, NOT the way around.
2) Shift in Mindset : develop long-term genuine relationships, NOT just one-shot interactions.
3) Outcome : always deliver on promise, do NOT EVER NEVER over-promise.