4 Key Customer Success Software Features

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Account management — History, feedback, and engagement tools.

Success metrics — tracking KPIs and the likelihood of churn, including NPS, CSAT, …

Opportunity management — uncovering upsell opportunities. .

Service management —  issue logging, tracking, work orders, etc.

The Customer Success Café Newsletter
A quick CS best practice you can read in under 5 mins 
every Sunday at 3 pm CET.

Join 1,100+ other smart people 
and level up your skills every week!

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