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Category: CS Books

All books around Customer Success

How to Become A Customer Success Manager: The Hottest And Fastest-Growing Job In The World

Posted on 07/03/2022 Posted in CS Books

Are you looking for a career change to transition into Customer Success and become a Customer Success Manager? Good news, you don’t need any prior Customer Success experience! However, you’ll …

How to Become A Customer Success Manager: The Hottest And Fastest-Growing Job In The World Read more…

The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company

Posted on 15/10/2021 Posted in CS Books

by Wayne McCulloch Wayne McCulloch’s “The Seven Pillars of Customer Success” is a must-read for all CS professionals or people who want to get into Customer Success. He gives a …

The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company Read more…

From Impossible to Inevitable

Posted on 30/03/2021 Posted in CS Books

This book is built around what is called The Seven Ingredients of Hypergrowth: Nail a niche, which is about defining your focus and ensuring you are ready to grow.  Create …

From Impossible to Inevitable Read more…

The Trusted Advisor

Posted on 30/03/2021 Posted in CS Books

The Art of Practicing what you Preach. Excellent book describing why your objective should be to prove your knowledge, deliver on your promise, and build an emotional connection with your …

The Trusted Advisor Read more…

3 Must-Read Customer Success Books

Posted on 25/03/2021 Posted in CS Books
3 Must-Read Customer Success Books

Here you can find all the books I’d highly recommend.
They will help you learn and grow within Customer Success

Read more ›

The Customer Success Café
The Customer Success Café

All things Customer Success, by Hakan Ozturk.

thecscafe.substack.com

#2 – CS CafĂ© Podcast – Prithwi Dasgupta – CEO of SmartKarrot
byHakan Ozturk ⚡

In my conversation with the CEO of SmartKarrot, Prithwi Dasgupta, we discussed a variety of topics related to the company’s global presence and customer base, as well as the role of Customer Success in a business.

SmartKarrot is a virtual organization with a development center based in India, and has a presence in 8 countries, with a strong presence in the US, Europe, and the Asia Pacific region.

The company’s ideal customers are those who crossed the $10 million mark, have multiple product lines or business lines, and are focused on revenue expansion.

Prithwi explained that CS is both a philosophy and a function that should be aligned with the overall goal of shareholder value.

He believes that CS should be structured based on the specific needs of the organization and that different roles within the organization (such as sales, marketing, and product) should participate in CS operations.

A lack of clarity and structure is a common issue that leads to confusion about what customer success is and does. He also suggests that some common errors in implementing the right customer success strategy are jumping into the CS bandwagon without understanding it and hiring a few people as leaders to solve the problem.

He also believes that CS should be focused on revenue growth and that CS teams should be aligned with revenue goals. He also mentioned that some customer success managers may be perceived as “lazy”, but this is likely due to a lack of clear objectives and incentives for their role.

Prithwi also discussed the future plans of his company.

SmartKarrot’s main differentiator is the use of augmented intelligence to drive more proactive operations in customer success.

They are currently working on launching new features such as “Smart Assist,” which is like an Alexa for customer success.

He also talks about the evolution of customer success roles, where more collaboration among different roles such as delivery, marketing, sales, account, and finance will be necessary.

He also advises anyone in the field, including customer success managers and executives, to go for what they are passionate about and to focus on developing their skills.

In conclusion, I am beyond thrilled to have had the opportunity to interview the mastermind behind SmartKarrot, Prithwi Dasgupta!

He truly knows his stuff when it comes to customer success and blew me away with his insights on how to grow a business and achieve shareholder value.

The discussion on the use of augmented intelligence to drive more proactive operations in customer success and the evolution of customer success roles was particularly interesting.

So, folks, if you want to be in the know when it comes to customer success, you cannot miss this episode.

It’s packed with gold nuggets of knowledge that will leave you on the edge of your seat.

Tune in to the Customer Success Cafe Podcast for a great conversation with Prithwi!

Get full access to The Customer Success Café at thecscafe.substack.com/subscribe

#2 – CS CafĂ© Podcast – Prithwi Dasgupta – CEO of SmartKarrot
#2 – CS CafĂ© Podcast – Prithwi Dasgupta – CEO of SmartKarrot
15/01/2023
Hakan Ozturk ⚡
#1 – CS CafĂ© Podcast – Exclusive Interview With Rav Dhaliwal
18/12/2022
Hakan Ozturk ⚡
Welcome to The Customer Success Café Podcast
16/12/2022
Hakan Ozturk ⚡
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DOWNLOAD 
FOR FREE

5 Daily Habits of Great CSMs that Make a Huge Difference
A quick PDF guide to success
for FREE!
By downloading, you agree with our privacy policy and subscribe to our Customer Success CafĂ© newsletter and exclusive CS updates.
Value only, no spam.