How to Build Customer Success in 6 Easy Steps
Customer success is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like healthcare, the one thing every organization …
Customer success is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like healthcare, the one thing every organization …
There is no customer strategy without human connections. Your business relationships with customers are vital to near-term success and future growth. Despite this, we often see companies (including those that …
Bridge The Customer Connection Gap For A Successful Customer Strategy Read more…
Customer Success starts with the very 1st interaction customers have with your company. And it goes the same way for you and your personal brand. Your own success will largely depend …
How I Grew My Linkedin Audience in 5 Easy Steps And Why You Should Too Read more…
One fundamental truth that dictates the growth and scalability of a business in the SaaS industry is that it takes many months to recoup the Customer Acquisition Cost (CAC) and …
Customer Success in SaaS is easy. You just need to understand NRR, ARR, MAU, DAU, NPS, CSAT, TAM, LTV, CAC, GTM, OKR, KPI, SEM, SEO, YOY, YTD, B2B, B2C, IPO, and of course …
Top 5 Metrics You Should Master in Customer Success And Avoid Getting Lost Read more…
As Customer Success professionals, we all know the importance of developing soft skills that will help us set apart. However, these are also the hardest to develop. While your experience or technical knowledge …
Top 7 Soft Skills That Will Help You Get Ahead in 2022 Read more…
In Customer Success, one of the most challenging areas is to identify and connect with the right audience, stakeholders, sponsor, or the champion at the customer organization. Sometimes, there is …
Marketing and business journals today are full of the word “experience.” From employees to partners to customers, the call for seamless and positive interactions with stakeholders has prompted Accenture to …
The Rising Necessity of Today’s Chief Customer Officer Read more…
With the SaaS market approaching the $150 billion mark as of 2021, according to Statista (paywall), it’s not hard to see the appeal for both vendors and customers. One key advantage that …
3 Customer Success Lessons For B2B SaaS Companies In The Startup Phase Read more…
SaaS and the Rule of 40: Keys to the critical value creation metric By Paul Roche and Sid Tandon, McKinsey& Company Investors reward SaaS companies that hit this operating performance marker, yet a …
What Top-Performing SaaS Companies Do Differently Read more…