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Category: News

  • MPE Announces New Addition to Their Commercial Leadership Team
  • Recombinators Appoints Mike O'Connor as New Partner - GlobeNewswire
  • The Euphoria of Technical Support | Built In Chicago
  • High Alpha launches crypto-focused platform - Inside INdiana Business
  • Study: Marketers Increasing Investment in Direct Mail - ASI Central
  • The Future of Work Is Hybrid | Built In Austin
  • SearchUnify Announces Colubridae '22 | MarTech Cube
  • ABCoA highlights capabilities of newest, cloud-based DMS - Auto Remarketing
  • Quext raises $63M for multifamily IoT tech - FinLedger
  • TigerConnect Appoints Melissa Bell as Company's First President - PR Newswire
  • The Future Is Flexible: Two Chicago Companies Redesigning the Employee Experience
  • Aryaka Networks to Exhibit at ITEXPO 2022 as Platinum Sponsor
  • Engageware's Scheduler for Salesforce Solution Now Features Personal Booking Pages for ...
  • Growing up enterprise for SaaS startups: 7 lessons on doing it right | TechCrunch
  • What you need to know about customer advisory boards - B2B Marketing

Arlette Reyes Joins WrkSpot as the New Head of Customer Success

Posted on 25/12/2022 Posted in News, Nominations

WrkSpot is pleased to announce the appointment of Arlette Reyes as its new head of Customer Success. With nearly 25 years of experience in the customer service industry, Reyes brings a …

Arlette Reyes Joins WrkSpot as the New Head of Customer Success Read more…

Diane Melchionne Joins Sense As Vice President Of Customer Success

Posted on 25/12/2022 Posted in News, Nominations

Sense, the market leader in AI-driven talent engagement solutions for enterprise recruiting, today reported year-end record growth fueled by the addition of large enterprise customers, the widespread adoption of its …

Diane Melchionne Joins Sense As Vice President Of Customer Success Read more…

Steve Cox Appointed as Vice President of Customer Success at Command Alkon

Posted on 24/12/2022 Posted in News, Nominations

Over 25 Years of Experience Perfectly Positions Cox to Drive Customer Best Practices and Product Adoption Command Alkon, the global leader in integrated software and technology solutions for the heavy …

Steve Cox Appointed as Vice President of Customer Success at Command Alkon Read more…

ESG Awarded Contract from $6 Billon Fortune 500 Software Company

Posted on 22/12/2022 Posted in News

ESG, the leader in Customer Success as a Service® (CSaaS), announced today it has signed an agreement to deliver its Customer Success service offerings, focused on end-user education, for a new …

ESG Awarded Contract from $6 Billon Fortune 500 Software Company Read more…

How Can Law Firms Retain Talent in a Recession?

Posted on 22/12/2022 Posted in Key Definitions, News

Whether in the United Kingdom or abroad, economic hardship is becoming a threat to the success or even survival of many law firms. But how can they adapt to these …

How Can Law Firms Retain Talent in a Recession? Read more…

Marc Benioff Tells Salesforce Workers That New Employees Are ‘Facing Lower Productivity’

Posted on 20/12/2022 Posted in News

   Salesforce co-CEO Marc Benioff told employees in a Slack message on Friday that the company’s newest hires aren’t being productive enough, and he asked for feedback as to why that’s …

Marc Benioff Tells Salesforce Workers That New Employees Are ‘Facing Lower Productivity’ Read more…

Want To Build A Stellar Customer Success Team? Salesloft’s VP Natasha Evans Has Some Tips

Posted on 07/12/2022 Posted in Key Definitions, News, Opinions

by Maija Ehlinger When teams are asked to do more with less, they often turn to SaaS startups and companies to help them automate and streamline their business processes. That …

Want To Build A Stellar Customer Success Team? Salesloft’s VP Natasha Evans Has Some Tips Read more…

In a Downturn, Focus on Existing Customers — Not Potential Ones

Posted on 05/12/2022 Posted in Key Definitions, News

by You Mon Tsang, CEO ChurnZero Summary Mitigating panic churn during a downturn can minimize the disruption of economic uncertainty. The key to doing this is by focusing on at-risk …

In a Downturn, Focus on Existing Customers — Not Potential Ones Read more…

Salesforce Is Pushing Sales Employees Back to the Office as Tech Slumps

Posted on 02/12/2022 Posted in News

by Kevin Truong Salesforce, San Francisco’s top private employer and the namesake of its tallest building, is pressing sales employees to return to the office at least three days per …

Salesforce Is Pushing Sales Employees Back to the Office as Tech Slumps Read more…

The ways cloud-based CRM can help small businesses in our work-from-home world

Posted on 02/12/2022 Posted in News, Opinions

by Ellen Brezniak, Chief Customer Officer, Act! Since 2020, a work-from-home wave has washed across the country. Professionals who spent years commuting to an office and driving to in-person meetings …

The ways cloud-based CRM can help small businesses in our work-from-home world Read more…

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The Customer Success Café
The Customer Success Café

All things Customer Success, by Hakan Ozturk.

thecscafe.substack.com

#2 – CS Café Podcast – Prithwi Dasgupta – CEO of SmartKarrot
byHakan Ozturk ⚡

In my conversation with the CEO of SmartKarrot, Prithwi Dasgupta, we discussed a variety of topics related to the company’s global presence and customer base, as well as the role of Customer Success in a business.

SmartKarrot is a virtual organization with a development center based in India, and has a presence in 8 countries, with a strong presence in the US, Europe, and the Asia Pacific region.

The company’s ideal customers are those who crossed the $10 million mark, have multiple product lines or business lines, and are focused on revenue expansion.

Prithwi explained that CS is both a philosophy and a function that should be aligned with the overall goal of shareholder value.

He believes that CS should be structured based on the specific needs of the organization and that different roles within the organization (such as sales, marketing, and product) should participate in CS operations.

A lack of clarity and structure is a common issue that leads to confusion about what customer success is and does. He also suggests that some common errors in implementing the right customer success strategy are jumping into the CS bandwagon without understanding it and hiring a few people as leaders to solve the problem.

He also believes that CS should be focused on revenue growth and that CS teams should be aligned with revenue goals. He also mentioned that some customer success managers may be perceived as “lazy”, but this is likely due to a lack of clear objectives and incentives for their role.

Prithwi also discussed the future plans of his company.

SmartKarrot’s main differentiator is the use of augmented intelligence to drive more proactive operations in customer success.

They are currently working on launching new features such as “Smart Assist,” which is like an Alexa for customer success.

He also talks about the evolution of customer success roles, where more collaboration among different roles such as delivery, marketing, sales, account, and finance will be necessary.

He also advises anyone in the field, including customer success managers and executives, to go for what they are passionate about and to focus on developing their skills.

In conclusion, I am beyond thrilled to have had the opportunity to interview the mastermind behind SmartKarrot, Prithwi Dasgupta!

He truly knows his stuff when it comes to customer success and blew me away with his insights on how to grow a business and achieve shareholder value.

The discussion on the use of augmented intelligence to drive more proactive operations in customer success and the evolution of customer success roles was particularly interesting.

So, folks, if you want to be in the know when it comes to customer success, you cannot miss this episode.

It’s packed with gold nuggets of knowledge that will leave you on the edge of your seat.

Tune in to the Customer Success Cafe Podcast for a great conversation with Prithwi!

Get full access to The Customer Success Café at thecscafe.substack.com/subscribe

#2 – CS Café Podcast – Prithwi Dasgupta – CEO of SmartKarrot
#2 – CS Café Podcast – Prithwi Dasgupta – CEO of SmartKarrot
15/01/2023
Hakan Ozturk ⚡
#1 – CS Café Podcast – Exclusive Interview With Rav Dhaliwal
18/12/2022
Hakan Ozturk ⚡
Welcome to The Customer Success Café Podcast
16/12/2022
Hakan Ozturk ⚡
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  • MPE Announces New Addition to Their Commercial Leadership Team
  • Recombinators Appoints Mike O'Connor as New Partner - GlobeNewswire
  • The Euphoria of Technical Support | Built In Chicago
  • High Alpha launches crypto-focused platform - Inside INdiana Business
  • Study: Marketers Increasing Investment in Direct Mail - ASI Central
  • The Future of Work Is Hybrid | Built In Austin
  • SearchUnify Announces Colubridae '22 | MarTech Cube
  • ABCoA highlights capabilities of newest, cloud-based DMS - Auto Remarketing
  • Quext raises $63M for multifamily IoT tech - FinLedger
  • TigerConnect Appoints Melissa Bell as Company's First President - PR Newswire
  • The Future Is Flexible: Two Chicago Companies Redesigning the Employee Experience
  • Aryaka Networks to Exhibit at ITEXPO 2022 as Platinum Sponsor
  • Engageware's Scheduler for Salesforce Solution Now Features Personal Booking Pages for ...
  • Growing up enterprise for SaaS startups: 7 lessons on doing it right | TechCrunch
  • What you need to know about customer advisory boards - B2B Marketing
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DOWNLOAD 
FOR FREE

5 Daily Habits of Great CSMs that Make a Huge Difference
A quick PDF guide to success
for FREE!
By downloading, you agree with our privacy policy and subscribe to our Customer Success Café newsletter and exclusive CS updates.
Value only, no spam.