The new role at Act-On helps represent customers throughout the organization, ensuring their perspectives, outcomes, and experiences are reflected in day-to-day decisions. Â Act-On Software, the only pure-play marketing automation platform, …
Act-On Software names new Chief Customer Officer Jeffrey Coleman Read more…
By Nestor Pospods It’s no secret that having a successful customer success team is critical to the growth and long-term health of any business. After all, it’s the customer success …
Building a Customer Success Team: 6 Powerful Tips Read more…
By Sylvie Woolf How to recession-proof your company by calibrating your customer success strategies. Many companies are facing mounting uncertainty amid a looming economic downturn and both companies in the private …
What Does Customer Success Look Like in an Economic Downturn? Read more…
Today, most software-as-a-service (SaaS) companies maintain multiple internal tools to effectively manage different customer touchpoints, like support. While these platforms work well in their own space, they lag behind in one key …
The fresh capital will be used to build a Machine Learning-led layer to Velaris’ platform enabling B2B tech companies to wholly understand their customers, deepen the relationship, and retain and …
Velaris takes off with €4.7 million to roll out AI-driven customer success platform Read more…
Company Gains Momentum With High-Profile Award Wins, Coveted Security Certifications, and Analyst Recognition During First Half of 2022 Open Systems, the only cybersecurity services provider with Mission Control, today announced …
Obligo, the fintech company that builds trust between renters and landlords with its holistic suite of deposit solutions, is pleased to announce Steven Gabel as Vice President of Customer Success. Gabel’s decades …
Steven Gabel Named Obligo’s VP of Customer Success to Lead Nationwide Growth Read more…
FeaturedCustomers releases the Fall 2022 Sales Forecasting Software Customer Success Report. FeaturedCustomers published the Fall 2022 Sales Forecasting Software Customer Success Report to give prospects better insight on which Sales Forecasting Software …
by Doug Hutton Customer experience is becoming an increasingly critical aspect of retaining customers and boosting revenue. As most business leaders know, it costs more to obtain a new customer …
A CEO’s Guide to Keeping and Growing Revenue With Current Customers Read more…
In this role, de Villiers will be responsible for Professional Services, Product Support, University4U/Community4U – the knowledge centers for employees, partners, and customers – and Customer Success, all of which …
Unit4 appoints Jean de Villiers as Chief Customer Officer Read more…