WrkSpot is pleased to announce the appointment of Arlette Reyes as its new head of Customer Success. With nearly 25 years of experience in the customer service industry, Reyes brings a …
Arlette Reyes Joins WrkSpot as the New Head of Customer Success Read more…
Sense, the market leader in AI-driven talent engagement solutions for enterprise recruiting, today reported year-end record growth fueled by the addition of large enterprise customers, the widespread adoption of its …
Diane Melchionne Joins Sense As Vice President Of Customer Success Read more…
Over 25 Years of Experience Perfectly Positions Cox to Drive Customer Best Practices and Product Adoption Command Alkon, the global leader in integrated software and technology solutions for the heavy …
Steve Cox Appointed as Vice President of Customer Success at Command Alkon Read more…
ESG, the leader in Customer Success as a Service® (CSaaS), announced today it has signed an agreement to deliver its Customer Success service offerings, focused on end-user education, for a new …
ESG Awarded Contract from $6 Billon Fortune 500 Software Company Read more…
Whether in the United Kingdom or abroad, economic hardship is becoming a threat to the success or even survival of many law firms. But how can they adapt to these …
Salesforce co-CEO Marc Benioff told employees in a Slack message on Friday that the company’s newest hires aren’t being productive enough, and he asked for feedback as to why that’s …
Marc Benioff Tells Salesforce Workers That New Employees Are ‘Facing Lower Productivity’ Read more…
by Maija Ehlinger When teams are asked to do more with less, they often turn to SaaS startups and companies to help them automate and streamline their business processes. That …
Want To Build A Stellar Customer Success Team? Salesloft’s VP Natasha Evans Has Some Tips Read more…
by You Mon Tsang, CEO ChurnZero Summary Mitigating panic churn during a downturn can minimize the disruption of economic uncertainty. The key to doing this is by focusing on at-risk …
In a Downturn, Focus on Existing Customers — Not Potential Ones Read more…
by Kevin Truong Salesforce, San Francisco’s top private employer and the namesake of its tallest building, is pressing sales employees to return to the office at least three days per …
Salesforce Is Pushing Sales Employees Back to the Office as Tech Slumps Read more…
by Ellen Brezniak, Chief Customer Officer, Act! Since 2020, a work-from-home wave has washed across the country. Professionals who spent years commuting to an office and driving to in-person meetings …
The ways cloud-based CRM can help small businesses in our work-from-home world Read more…