The fresh capital will be used to build a Machine Learning-led layer to Velaris’ platform enabling B2B tech companies to wholly understand their customers, deepen the relationship, and retain and …
Velaris takes off with €4.7 million to roll out AI-driven customer success platform Read more…
Company Gains Momentum With High-Profile Award Wins, Coveted Security Certifications, and Analyst Recognition During First Half of 2022 Open Systems, the only cybersecurity services provider with Mission Control, today announced …
Obligo, the fintech company that builds trust between renters and landlords with its holistic suite of deposit solutions, is pleased to announce Steven Gabel as Vice President of Customer Success. Gabel’s decades …
Steven Gabel Named Obligo’s VP of Customer Success to Lead Nationwide Growth Read more…
FeaturedCustomers releases the Fall 2022 Sales Forecasting Software Customer Success Report. FeaturedCustomers published the Fall 2022 Sales Forecasting Software Customer Success Report to give prospects better insight on which Sales Forecasting Software …
by Doug Hutton Customer experience is becoming an increasingly critical aspect of retaining customers and boosting revenue. As most business leaders know, it costs more to obtain a new customer …
A CEO’s Guide to Keeping and Growing Revenue With Current Customers Read more…
In this role, de Villiers will be responsible for Professional Services, Product Support, University4U/Community4U – the knowledge centers for employees, partners, and customers – and Customer Success, all of which …
Unit4 appoints Jean de Villiers as Chief Customer Officer Read more…
Datasite®, a leading SaaS-based technology provider for global mergers and acquisitions (M&A) professionals, today announced that Deven Lindemann has been promoted to chief customer success officer from executive vice president of …
Datasite Appoints New Chief Customer Success Officer Read more…
CIOs must possess five key characteristics to lead and deliver on digital transformation. In short: CIOs must rethink their role as digital leaders, due to workplace disruptions and ongoing changes …
Top Five Characteristics of Successful Digital Transformation Leaders Read more…
ChurnZero, a leading Customer Success platform, announced today the creation of ChurnZero Pty Ltd, the company’s second international subsidiary. Its Sydney, Australia office will open by the end of 2022 to support …
ChurnZero announces Australian subsidiary as global growth accelerates Read more…
By Scott Clark Voice of the Customer (VoC), a term coined by Abbie Griffin and John R. Hauser in a 1993 MIT paper, is a statement of your customers’ experiences, feelings …
Voice of the Customer: What Is It and Why Does It Matter for CX? Read more…