By Amber Hickman Analyst firm IDC predicts that businesses will invest in customer data platforms, artificial intelligence, Web3, and other technologies to transform the customer experience in 2023 and beyond. …
Data platforms, AI, Web3 to transform Customer Experience, says IDC Read more…
Chaitanya Chinta, Global Head – Email Business, Netcore Cloud shares how AI-driven interactive emails have helped ecommerce companies ramp up their email marketing strategies. Emails are an essential channel for …
No one is happy about an economic downturn, but by being prepared, you can soften the blow. by Chris McGugan, CEO of Televerde With a potential recession looming on the …
Recession-Proofing Strategies For The Agile Business Leader Read more…
FeaturedCustomers just published the Fall 2022 Email Security Software Customer Success Report to give prospects better insight into which Email Security Software would work best for their business according to …
Company’s Conversation Intelligence Capabilities Generate Second Consecutive APPEALIE Honor Marchex (NASDAQ: MCHX), the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued …
Marchex Wins 2022 APPEALIE SaaS Customer Success Award Read more…
She spent six years and five months at IG in several roles. At Muinmos, she will be responsible for leading the customer services team. The Danish regtech firm, Muinmos has strengthened its …
Muinmos Hires IG’s Agnieszka NoworĂłl as Customer Success Director Read more…
Chargebee, an India- and US-based SaaS firm, is slashing about 10% of its headcount, representing 142 employees, reported TechCrunch. The decision was taken due to tough macroeconomic conditions and the company’s increasing operational …
Cathy Link brings 25 years of Property Underwriting, Rating, and Climate Risk Management experience to ZestyAI at a time of fast expansion fueled by the need for digital transformation in …
eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement automation, today announced that its enterprise KM platform, the eGain Knowledge Hub™, was selected as the Readers’ choice by the …
eGain Wins KMWorld Magazine’s Readers’ Choice Award for 202 Read more…
Christa Hinkel recognized for customer satisfaction and executive female leadership in the supply chain industry Chain.io, a cloud-based integration platform that connects partners across the global supply chain, today announced …