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Category: Nominations

RHONDOS Names Maria Yazar Director of Customer Success

Posted on 25/02/2023 Posted in Nominations

SAP to Data Platform Leader Remains Committed to SAP-Certified Solutions and Services PORTLAND, Ore., Feb. 23, 2023 (GLOBE NEWSWIRE) — RHONDOS, the leaders in securing and observing SAP data, today announced …

RHONDOS Names Maria Yazar Director of Customer Success Read more…

Klue Hires Tech Vet Clara Smyth as New Customer Success Director

Posted on 04/02/2023 Posted in Nominations

Clara Smyth, ex-Slack and Salesforce, to lead Competitive Enablement Services Klue, the category leader in competitive enablement, announced the hiring of industry veteran, Clara Smyth, as the newly appointed Director …

Klue Hires Tech Vet Clara Smyth as New Customer Success Director Read more…

Tara Stroud Joins Highland Ag Solutions as Director of Customer Success

Posted on 31/01/2023 Posted in Nominations

Stroud is bringing more than eight years of knowledge and expertise in food safety compliance to customers of the Highland Hub. Highland Ag Solutions announced Tara Stroud as the new …

Tara Stroud Joins Highland Ag Solutions as Director of Customer Success Read more…

Riedel Taps Marcus Wheelwright for VP Of Customer Success, The Americas

Posted on 20/01/2023 Posted in Nominations

Riedel Communications just announced that Marcus Wheelwright has joined the company as vice president of customer success for the Americas. In his new role, he will manage initial demos, training, delivery, …

Riedel Taps Marcus Wheelwright for VP Of Customer Success, The Americas Read more…

Cooler Screens Names Grant Steadman Chief Customer Officer

Posted on 16/01/2023 Posted in Nominations

Dunnhumby’s Former President of North America joins Cooler Screens to lead customer success, bringing impressive leadership to the company Cooler Screens, the world’s largest in-store digital retail platform, today announced …

Cooler Screens Names Grant Steadman Chief Customer Officer Read more…

Entrust names Harini Gokul as Chief Customer Officer

Posted on 12/01/2023 Posted in Nominations

New role signals renewed commitment to transforming and unifying the Entrust customer experience Entrust, a global leader in trusted payments, identities, and digital infrastructure, announced that it has named Harini Gokul …

Entrust names Harini Gokul as Chief Customer Officer Read more…

Forter Appoints Ozge Tuncel Ozcan as Chief Customer Officer

Posted on 11/01/2023 Posted in Nominations

Forter, the Trust Platform for digital commerce, today announced the appointment of Ozge Tuncel Ozcan, a proven customer success leader, as chief customer officer (CCO). In this newly-created role, Ozcan …

Forter Appoints Ozge Tuncel Ozcan as Chief Customer Officer Read more…

Lumen Hires Ashley Haynes-Gaspar as Executive VP of Customer Success, Wholesale and International

Posted on 05/01/2023 Posted in Nominations

Lumen Technologies has named Ashley Haynes-Gaspar Executive Vice President – Customer Success, Wholesale and International. Her first day will be January 9. In this role, Ashley will focus on nurturing and growing enterprise …

Lumen Hires Ashley Haynes-Gaspar as Executive VP of Customer Success, Wholesale and International Read more…

IntellaTriage Hires Janelle Sutter as Director of Quality Assurance and Customer Success

Posted on 25/12/2022 Posted in News, Nominations

Janelle Sutter, an experienced nurse and post-acute patient care services professional, joins the hospice and home health after-hours triage company to focus on patient experience and customer service. IntellaTriage, the …

IntellaTriage Hires Janelle Sutter as Director of Quality Assurance and Customer Success Read more…

Arlette Reyes Joins WrkSpot as the New Head of Customer Success

Posted on 25/12/2022 Posted in News, Nominations

WrkSpot is pleased to announce the appointment of Arlette Reyes as its new head of Customer Success. With nearly 25 years of experience in the customer service industry, Reyes brings a …

Arlette Reyes Joins WrkSpot as the New Head of Customer Success Read more…

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The Customer Success Café Podcast
The Customer Success Café Podcast

All things Customer Success
by Hakan Ozturk – Paris, France

CS Café #4 – Firaas Rashid, Founder and CEO of Hook
byHakan Ozturk

🎙️Get ready to be blown away by the amazing story of Firaas Rashid, Founder, and CEO of Hook – a trailblazing predictive analytics company that’s revolutionizing the world of customer success for SaaS companies. 

In this electrifying episode of the Customer Success Cafe Podcast, Firaas shares his incredible journey of building Hook from scratch to help SaaS companies reduce customer churn through cutting-edge data science. 

Discover how Hook’s predictive analytics enables companies to understand which customers are likely to churn and upsell with a high degree of accuracy within 28 days, and customers using Hook cut their churn by about 40% within six months.

Firaas’s insights on customer success and building a successful business are invaluable. 

He emphasizes the importance of having people who deeply understand the business problem a company is trying to solve on their customer success team and keeping metrics simple and manageable. 

He stresses the significance of aligning CS with revenue and customer spending to make it a strategic function.

Prepare to be inspired as Firaas takes you on a thrilling journey through the world of customer success, offering valuable tips and strategies along the way. 

Don’t miss out on this incredible opportunity to learn from one of the best and brightest leaders in the industry! 

Join us as we explore Firaas’s world and Hook’s groundbreaking approach to predictive analytics and learn how your business can benefit from their revolutionary solutions.

Here’s the book Firaas mentioned in our interview:

Grab your copy 👉 Secrets of Sand Hill Road

⭐⭐⭐⭐⭐

Subscribe to my free weekly newsletter 👉theCScafe.com

Looking for a job in Customer Success? Find your dream job here 👉 topCSjobs.com

—

Send in a voice message: https://anchor.fm/thecscafe/message

CS Café #4 – Firaas Rashid, Founder and CEO of Hook
CS Café #4 – Firaas Rashid, Founder and CEO of Hook
05/03/2023
Hakan Ozturk
CS Café #3 – Nadia Harris – Founder of RemoteWorkAdvocate.com
05/02/2023
Hakan Ozturk
CS Café #2 – Prithwi Dasgupta – CEO of SmartKarrot
05/02/2023
Hakan Ozturk
CS Café #1 – Exclusive Interview With Rav Dhaliwal
05/02/2023
Hakan Ozturk
Welcome to The Customer Success Café Podcast
05/02/2023
Hakan Ozturk
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