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Category: Nominations

Nutanix Appoints Natalie Chrara as its Director of Customer Success in APJ

Posted on 22/12/2022 Posted in Nominations

Nutanix has appointed Natalie Chrara as its Director of Customer Success in APJ, effective immediately. She will be based in Sydney, report directly to Paul Davis, VP for Worldwide Customer …

Nutanix Appoints Natalie Chrara as its Director of Customer Success in APJ Read more…

Andrea Schwartz Joins SafeSend as Vice President Of Customer Success

Posted on 21/12/2022 Posted in Nominations

Growth continued throughout 2022 at SafeSend®, a market-leading provider of tax workflow automation and client collaboration technology solutions for tax and accounting professionals. Every area of the company is flourishing, …

Andrea Schwartz Joins SafeSend as Vice President Of Customer Success Read more…

Jonathan Nichols joins Ventiv Technology as Global Head of Customer Success

Posted on 13/12/2022 Posted in Nominations

Former COO of Origami Risk, with decades of RMIS industry experience joins Ventiv’s Executive Leadership Team Ventiv Technology, the leading provider of advanced analytics for risk, claims, and underwriting solutions, …

Jonathan Nichols joins Ventiv Technology as Global Head of Customer Success Read more…

Sasha Pryor Joins Haven Life Leadership Team as Head of Customer Success

Posted on 08/12/2022 Posted in Nominations

Haven Life, a leading digital direct-to-consumer life insurance agency backed and wholly owned by Massachusetts Mutual Life Insurance Company (MassMutual), has welcomed Sasha Pryor to its leadership team as Head of Customer …

Sasha Pryor Joins Haven Life Leadership Team as Head of Customer Success Read more…

Iliad Solutions Boosts Customer Success Function

Posted on 06/12/2022 Posted in Nominations

Iliad Solutions, a worldwide leader in payments testing, is pleased to announce the appointment of Lisa Forsythe, as Customer Success Manager, supporting its growing financial services client base. She brings over …

Iliad Solutions Boosts Customer Success Function Read more…

Impel Welcomes Martin Pankau as Company’s First Chief Customer Officer

Posted on 02/12/2022 Posted in Nominations

Oracle and Responsys veteran and customer success leader will support continued growth and focus on world-class customer Impel, the global leader in digital automotive engagement software and data, announced today …

Impel Welcomes Martin Pankau as Company’s First Chief Customer Officer Read more…

Avid Promotes Technology Services Executive Deb Sanders to Chief Customer Officer

Posted on 29/11/2022 Posted in Nominations

Sanders’ 25-year career focus on services spans global-scale IT, security and networking businesses with deep experience in service delivery transformation Avid® (Nasdaq: AVID) just announced the promotion of technology services …

Avid Promotes Technology Services Executive Deb Sanders to Chief Customer Officer Read more…

Workhuman Taps Salesforce Veteran Zoe Peterson-Ward as Chief Customer Officer to Drive Company Growth

Posted on 24/11/2022 Posted in Nominations

Workhuman®, the company revolutionizing the way employees celebrate, connect with, and appreciate each other in the workplace, has announced that it has welcomed Zoe Peterson-Ward, veteran customer success leader, as …

Workhuman Taps Salesforce Veteran Zoe Peterson-Ward as Chief Customer Officer to Drive Company Growth Read more…

Paul Sheets Joins Glia as Executive Vice President of Customer Success and Services

Posted on 17/11/2022 Posted in Nominations

Glia, the leading provider of Digital Customer Service, has appointed veteran Qualtrics executive and Danaher alum Paul Sheets as the Executive Vice President of Customer Success and Services. In this role, he will scale …

Paul Sheets Joins Glia as Executive Vice President of Customer Success and Services Read more…

Former Medallia Customer Success Executive Hayley Munro Joins Pyramid Analytics

Posted on 17/11/2022 Posted in Nominations

Pyramid Analytics (Pyramid), a pioneering decision intelligence platform provider, just announced that it has appointed a Vice President of Global Customer Success. This newly created role provides unified, company-wide management of …

Former Medallia Customer Success Executive Hayley Munro Joins Pyramid Analytics Read more…

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The Customer Success Café
The Customer Success Café

All things Customer Success, by Hakan Ozturk.

thecscafe.substack.com

#2 – CS CafĂ© Podcast – Prithwi Dasgupta – CEO of SmartKarrot
byHakan Ozturk ⚡

In my conversation with the CEO of SmartKarrot, Prithwi Dasgupta, we discussed a variety of topics related to the company’s global presence and customer base, as well as the role of Customer Success in a business.

SmartKarrot is a virtual organization with a development center based in India, and has a presence in 8 countries, with a strong presence in the US, Europe, and the Asia Pacific region.

The company’s ideal customers are those who crossed the $10 million mark, have multiple product lines or business lines, and are focused on revenue expansion.

Prithwi explained that CS is both a philosophy and a function that should be aligned with the overall goal of shareholder value.

He believes that CS should be structured based on the specific needs of the organization and that different roles within the organization (such as sales, marketing, and product) should participate in CS operations.

A lack of clarity and structure is a common issue that leads to confusion about what customer success is and does. He also suggests that some common errors in implementing the right customer success strategy are jumping into the CS bandwagon without understanding it and hiring a few people as leaders to solve the problem.

He also believes that CS should be focused on revenue growth and that CS teams should be aligned with revenue goals. He also mentioned that some customer success managers may be perceived as “lazy”, but this is likely due to a lack of clear objectives and incentives for their role.

Prithwi also discussed the future plans of his company.

SmartKarrot’s main differentiator is the use of augmented intelligence to drive more proactive operations in customer success.

They are currently working on launching new features such as “Smart Assist,” which is like an Alexa for customer success.

He also talks about the evolution of customer success roles, where more collaboration among different roles such as delivery, marketing, sales, account, and finance will be necessary.

He also advises anyone in the field, including customer success managers and executives, to go for what they are passionate about and to focus on developing their skills.

In conclusion, I am beyond thrilled to have had the opportunity to interview the mastermind behind SmartKarrot, Prithwi Dasgupta!

He truly knows his stuff when it comes to customer success and blew me away with his insights on how to grow a business and achieve shareholder value.

The discussion on the use of augmented intelligence to drive more proactive operations in customer success and the evolution of customer success roles was particularly interesting.

So, folks, if you want to be in the know when it comes to customer success, you cannot miss this episode.

It’s packed with gold nuggets of knowledge that will leave you on the edge of your seat.

Tune in to the Customer Success Cafe Podcast for a great conversation with Prithwi!

Get full access to The Customer Success Café at thecscafe.substack.com/subscribe

#2 – CS CafĂ© Podcast – Prithwi Dasgupta – CEO of SmartKarrot
#2 – CS CafĂ© Podcast – Prithwi Dasgupta – CEO of SmartKarrot
15/01/2023
Hakan Ozturk ⚡
#1 – CS CafĂ© Podcast – Exclusive Interview With Rav Dhaliwal
18/12/2022
Hakan Ozturk ⚡
Welcome to The Customer Success Café Podcast
16/12/2022
Hakan Ozturk ⚡
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FOR FREE

5 Daily Habits of Great CSMs that Make a Huge Difference
A quick PDF guide to success
for FREE!
By downloading, you agree with our privacy policy and subscribe to our Customer Success CafĂ© newsletter and exclusive CS updates.
Value only, no spam.