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Category: The Customer Success Cafe Newsletter

🍵 KISS Your Way To Success: How To Write Cold Emails That Get Opened

Posted on 04/01/2023 Posted in The Customer Success Cafe Newsletter

by Hakan Ozturk, theCScafe.com Communication skills are key to Customer Success. Knowing how to write and send emails that inspire and get your customers to respond is critical. But there are …

🍵 KISS Your Way To Success: How To Write Cold Emails That Get Opened Read more…

Top 50 Most Influential People To Follow In Customer Success

Posted on 04/12/2022 Posted in The Customer Success Cafe Newsletter

Customer Success starts with your own success, first. You must keep learning and be on constant alert. But how best can you keep track of what’s going on in the …

Top 50 Most Influential People To Follow In Customer Success Read more…

7 Reasons To Join A Startup (And Skyrocket Your Career)

Posted on 04/12/2022 Posted in The Customer Success Cafe Newsletter

Customer Success is the hottest and fastest-growing job in the world.And it’s not a coincidence. The number of SaaS startups entering the market has exploded over the past few years. …

7 Reasons To Join A Startup (And Skyrocket Your Career) Read more…

5 Best Books On Emotional Intelligence To Become Unstoppable

Posted on 04/12/2022 Posted in The Customer Success Cafe Newsletter

Emotional Intelligence or EQ is the “number one predictor of success” in life.It’s your ability to understand and manage emotions.And yet, most people focus on IQ, the Intelligence Quotient instead.Sure, …

5 Best Books On Emotional Intelligence To Become Unstoppable Read more…

3 Deadly Mistakes In Customer Success (And How You Can Avoid Them)

Posted on 04/12/2022 Posted in The Customer Success Cafe Newsletter

The fundamental rule in Customer Success is to understand what your customers need. So far so good. But the problem is most people don’t take the time to find out …

3 Deadly Mistakes In Customer Success (And How You Can Avoid Them) Read more…

13 Non-Fiction Books That Will Change Your Life (And Make You More Successful)

Posted on 04/12/2022 Posted in The Customer Success Cafe Newsletter

Customer Success comes with your own success, first. And as Jim Rohn once said, you need to: “work harder on yourself more than you do on your job.” And one way to …

13 Non-Fiction Books That Will Change Your Life (And Make You More Successful) Read more…

🍵 5 TED Talks That Will Make You More Confident in 5 days

Posted on 26/11/2022 Posted in The Customer Success Cafe Newsletter

Self-confidence is key to Customer Success. But no one becomes confident overnight. It’s a process that takes time and effort to learn, apply and repeat until it becomes a habit. But the good news …

🍵 5 TED Talks That Will Make You More Confident in 5 days Read more…

5 Dead-Simple Steps To Tell A Great Story That Makes Your Customers Take Action

Posted on 26/11/2022 Posted in The Customer Success Cafe Newsletter

A great story is worth a thousand talks. But the problem is most people don’t know how to tell one.They don’t inspire or make others feel involved in the storyline. …

5 Dead-Simple Steps To Tell A Great Story That Makes Your Customers Take Action Read more…

🍵 7 Powerful Google Docs Tips You Didn’t Know That Will Save You 1,000+ Hours

Posted on 26/11/2022 Posted in The Customer Success Cafe Newsletter

(5-min read) Welcome to the 36th edition of my weekly Customer Success Café newsletter! 1,178 smart people level up their game in under 5 mins every Sunday. If you are not subscribed yet, sign up now to make sure …

🍵 7 Powerful Google Docs Tips You Didn’t Know That Will Save You 1,000+ Hours Read more…

🍵 Top 7 Metrics Every Customer Success Manager Should Know

Posted on 26/11/2022 Posted in The Customer Success Cafe Newsletter

(4-min read) Welcome to the 35th edition of my weekly Customer Success Café newsletter! 1,175 smart people level up their game in under 5 mins every Sunday. If you are not subscribed yet, sign up now to make sure …

🍵 Top 7 Metrics Every Customer Success Manager Should Know Read more…

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The Customer Success Café Podcast
The Customer Success Café Podcast

All things Customer Success
by Hakan Ozturk – Paris, France

CS Café #4 – Firaas Rashid, Founder and CEO of Hook
byHakan Ozturk

🎙️Get ready to be blown away by the amazing story of Firaas Rashid, Founder, and CEO of Hook – a trailblazing predictive analytics company that’s revolutionizing the world of customer success for SaaS companies. 

In this electrifying episode of the Customer Success Cafe Podcast, Firaas shares his incredible journey of building Hook from scratch to help SaaS companies reduce customer churn through cutting-edge data science. 

Discover how Hook’s predictive analytics enables companies to understand which customers are likely to churn and upsell with a high degree of accuracy within 28 days, and customers using Hook cut their churn by about 40% within six months.

Firaas’s insights on customer success and building a successful business are invaluable. 

He emphasizes the importance of having people who deeply understand the business problem a company is trying to solve on their customer success team and keeping metrics simple and manageable. 

He stresses the significance of aligning CS with revenue and customer spending to make it a strategic function.

Prepare to be inspired as Firaas takes you on a thrilling journey through the world of customer success, offering valuable tips and strategies along the way. 

Don’t miss out on this incredible opportunity to learn from one of the best and brightest leaders in the industry! 

Join us as we explore Firaas’s world and Hook’s groundbreaking approach to predictive analytics and learn how your business can benefit from their revolutionary solutions.

Here’s the book Firaas mentioned in our interview:

Grab your copy 👉 Secrets of Sand Hill Road

⭐⭐⭐⭐⭐

Subscribe to my free weekly newsletter 👉theCScafe.com

Looking for a job in Customer Success? Find your dream job here 👉 topCSjobs.com

—

Send in a voice message: https://anchor.fm/thecscafe/message

CS Café #4 – Firaas Rashid, Founder and CEO of Hook
CS Café #4 – Firaas Rashid, Founder and CEO of Hook
05/03/2023
Hakan Ozturk
CS Café #3 – Nadia Harris – Founder of RemoteWorkAdvocate.com
05/02/2023
Hakan Ozturk
CS Café #2 – Prithwi Dasgupta – CEO of SmartKarrot
05/02/2023
Hakan Ozturk
CS Café #1 – Exclusive Interview With Rav Dhaliwal
05/02/2023
Hakan Ozturk
Welcome to The Customer Success Café Podcast
05/02/2023
Hakan Ozturk
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DOWNLOAD 
FOR FREE

5 Daily Habits of Great CSMs that Make a Huge Difference
A quick PDF guide to success
for FREE!
By downloading, you agree with our privacy policy and subscribe to our Customer Success Café newsletter and exclusive CS updates.
Value only, no spam.