New Era : Customer Success from Anywhere
Reimagining business for the digital era is the #1 top priority for today’s sustainable businesses.
With the pandemic, this change has accelerated and we have now entered a new era of AI-powered virtual assistants to go even further in the way businesses interact with their consumers, especially with the digital natives.
The figures speak by themselves :Â
Gartner predicts that, by 2025, 50% of knowledge workers will use a virtual assistant on a daily basis !
This is great news for Customer Success organizations where a lot of the daily tasks, analytics or planning activities can be processed using virtual assistants, removing the burden of repetitive inquiries whether it be for reporting or customer interaction purposes.
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