New Era : Customer Success from Anywhere
Reimagining business for the digital era is the #1 top priority for today’s sustainable businesses.
With the pandemic, this change has accelerated and we have now entered a new era of AI-powered virtual assistants to go even further in the way businesses interact with their consumers, especially with the digital natives.
The figures speak by themselves :
This is great news for Customer Success organizations where a lot of the daily tasks, analytics or planning activities can be processed using virtual assistants, removing the burden of repetitive inquiries whether it be for reporting or customer interaction purposes.