2022 TrustRadius Most Loved Awards Announced

TopCSjobs.com

The Customer Success Café Newsletter
A quick CS best practice you can read in under 5 mins 
every Sunday at 3 pm CET.

Join 1,170+ other smart people 
and level up your skills every week!
TrustRadius

Top ten Most Loved products of 2022

1. HubSpot Marketing Hub 

Hubspot Marketing Hub is at the top of our Most Loved list, and a recent Top Rated award winner. This heartthrob saw a love density of over 1,000%! For those not versed in the science of love, this means they saw ten mentions of “love” for every single review! This incredible marketing automation tool was #9 on our list last year, and we can only hope Hubspot Marketing Hub knows what a heartbreaker they have on their hands (don’t worry, we emailed them). Users particularly praise the Hubspot product’s ease of use and wealth of features.

“We moved across almost exactly 12 months ago and got rid of all the PAIN(!) of WordPress, themes, CRM, mail tools and an endless selection of third party tools—all of which we were trying to integrate to do just what HubSpot already did—and a thousand times better! We now use HubSpot for everything”

Alex Chapman, Co-Creator ┃Totally Optimized Projects┃Management Consulting, 1-10 employees

2. ConnectWise Control (formerly ScreenConnect) 


ConnectWise control is a remote desktop software that allows users to support, access, and collaborate their computers from anywhere. With the recent year we’ve had, is it any wonder our reviewers felt such affection? ConnectWise users have cemented their pandemic-proof love of this product. With incredible scores in implementation, scalability, and performance, there is plenty to love about this software. 

“I use ConnectWise Control to manage 100+ IT customers on a daily basis, as well as access personal resources remotely. Without ConnectWise, it would be nearly impossible to offer the level of service that I can by using ConnectWise.”

Kevin Youngblood, Owner/ Technician┃Computers Plus of Union┃Computer Networking, 1-10 employees

3. Insightly 

It doesn’t take a ton of insight to see why Insightly is so high on the Most Loved list this year. This CRM allows organizations to develop tighter, more effective working relationships with their clients, no matter the industry. Users say this product is easy to use and promotes alignment by having a shared platform for sales, marketing, service, and project management. Better sales, happier customers, in an easy-to-use package? Enough to make any organization blush.

“We have used this software for almost two years now. We have really seen a noticeable change with the whole organization, the sales, and the attraction of clients who every day feel more satisfied with our promotions and services. We have been able to tackle the problems that we had with information management.”

Jeniriana Rodriguez, System Engineer┃ Movistar Team┃Electrical/Electronic Manufacturing, 51-200 employees

4. Ceridian Dayforce 

Top Rated Award winner from a TRUE-certified vendor, Ceridian Dayforce seems to be impressing in just about every way it can. This overachieving HR management tool scores a 9.0/10 in likelihood to renew, and sees its users routinely praise how it has made their HR processes easier. The software allows companies to better interact, producing organizational improvement from the inside out.

“We use Dayforce HCM for all of our HR and payroll needs. It has helped our company be more up to date with technology, become paperless and make it easier for our managers to manage their employees.”

Stacy Lowery, Payroll Master┃Ojai Valley Inn┃Hospitality, 501-1,000 employees

5. Conductor 

Customers are all aboard the love train for this organic marketing platform built for enterprise SEO, Content, and Web teams. They say when someone shows you who they are, believe them. Conductor has helped hundreds of organizations boost their visibility and trust with the clients they hope to reach and their enterprise users love it, as indicated by passionately positive reviews. With fantastic scores in usability and a high likelihood to recommend, users seem to hope others hop on the Conductor train.

“Conductor has been key for us in a major website migration project that is joining about 300 websites into a single enterprise site and platform. Conductor helps with URL research to support migration but it is most important in providing a picture of SEO value of our current sites and making sure we don’t lose this value with our move. “

Amy Kolzow, Director, Digital Marketing Strategy and Transformation, Corporate Strategy ┃Wolters Kluwer┃Information Technology & Services, 10,001+ employees

6. Airtable 

Let’s air out our feelings, get them all on the table: Airtable is a fantastic tool. Anyone who went to school knows the pain of group projects and project management, and Airtable makes this far easier. By providing its users with better collaboration and organization, this tool has earned loving reviews. Users rate this highly in terms of the likelihood to recommend. 

“Airtable is used in almost every aspect of our business. It’s like the glue for all the missing pieces we always seem to be looking for. I use it as a CRM for personal and business. I use it to track and rate my cigars as well as an intake tool for new clients. We also store all our email templates there so they are easily sorted and found.”

Jason Vance, Owner┃Red Mill Creative Inc.┃Marketing & Advertising, 1-10 employees

7. Acuity Scheduling, a Squarespace company 

The organization is attractive, and TrustRadius reviewers felt the love for Acuity Scheduling this year. This appointment scheduling tool allows users of all industries to better organize their staff and client meet-ups in a variety of forms. The high usability score shows just how easy this is for teams to make this work. With how good Acuity is at what it does, they will have no trouble planning Valentine’s Day meeting to celebrate. 

“It allows me to create different types of appointments with different amounts of time set aside for them, to charge for some appointments and not for others, to display certain types of appointments publicly and others only by sending someone a link to it. In other words, it’s extremely flexible.”

Cheri Merz, Owner/Coach┃Metaprosperity LLC┃Writing & Editing, 1-10 employees

8. Agorapulse 

This social media management tool made users’ hearts pulse a little faster. Designed for everything from mid-sized to agency, this software sees users likely to both recommend and renew themselves. Social media management tools like this set the bar high for marketing relationship goals everywhere.

“Agorapulse has been an excellent platform for us to manage our social media content. From drafting content to assigning to colleagues for review to publishing to various social media channels, Agorapulse has helped us streamline operations and significantly increase efficiency while also serving as a way to easily access prior content.”

Justin Shapiro, Principal ┃Comission.Co┃Marketing & Advertising, 1-10 employees

9. Cision Communications Cloud 

Many users found themselves producing well-made, official statements of love for this public relations (PR) tool. Cision Communications Cloud has a reputation for great performance and fantastic implementation from our users. A good PR tool allows organizations to manage their image and deal with crises, and Cision Communications Cloud does just that.

“If you are looking for a way to distribute press releases and then track the effectiveness of those releases by media placements, [Cision Communications Cloud is the] program to use. It does all of that and more. Combined with the ability to target specific journalists and regions, it makes sending targeted releases so much easier. If your distributions typically do not involve media, then Cision [Communications Cloud] isn’t for you.”

Lou Corsaro, Managing Director, Public Relations┃Point Park University┃Higher Education, 501-1,000 employees

10. BigCommerce 

Money can’t buy love, but a brilliant eCommerce platform sure can earn the affection of its users. With online sales becoming more useful for some and utterly essential for others, BigCommerce offers a strong option to make organizations more successful. With an astonishing 9.9/10 score in the likelihood to renew, this tool clearly fosters some stable relationships. 

“I use BigCommerce as my eCommerce platform. I really enjoy how easy the product is to use, and the customer service has always been amazing. I am in no way a web designer or developer or very technical, so when I need help, I know that I can contact them on the live chat and get help every time. I would also like to mention that the cost is very reasonable.”

Diana Ferrato, Owner/Designer┃Snap Junkies┃Retail, 1-10 employees

All Most Loved Award winners

Acuity Scheduling, a Squarespace company

Adobe Connect

Adobe Illustrator CC

Adobe InDesign

Adobe Marketo Engage

Adobe Workfront

ADP Vantage HCM

Agorapulse

Ahrefs

Airtable

Apricot by Social Solutions

Asana

Ascentis

Avalara

Basecamp

BigCommerce

Blackbaud Education Management Solutions

BlueJeans Meetings

Buffer

Calendly

Canva

Canvas

Ceridian Dayforce

Chorus.ai

ChurnZero

Cision Communications Cloud

Concrete CMS (formerly Concrete5)

Concur Travel and Expense

Conductor

ConnectWise Control (formerly ScreenConnect)

ConnectWise Manage

Cvent Event Diagramming (Formerly Social Tables)

Dialpad Meetings (formerly UberConference)

DISCO Ediscovery

Domo

Dubb – Video Communication Platform

Evernote

EZ Texting

Freshdesk

Gist

Google Classroom

Google Voice

Google Workspace (formerly G Suite)

GoToConnect (formerly Jive)

GoToWebinar

Gusto

HID DigitalPersona (formerly Crossmatch)

HubSpot Marketing Hub

HubSpot Sales Hub

iCIMS Talent Cloud

Influitive

Demandbase Sales Intelligence Cloud (formerly InsideView)

Insightly

Intercom

Jobvite

Khoros Marketing (Formerly Spredfast + Lithium)

Lifesize Video Conferencing

Looker

MailerLite

Mavenlink

Meltwater Media Intelligence Platform

Microsoft 365 Business Premium

MindManager

MIP Fund Accounting

Moz Pro

Namely

Nimble

Oracle CX Marketing (formerly Oracle Marketing Cloud)

Outreach

Pardot

PathFactory

Paycor

PCRecruiter

POSTOPLAN

Progress Kendo UI

Pure Storage FlashArray

Quickbase

Renaissance Star Assessments

Salesloft

SharpSpring from Constant Contact

SmartRecruiters

Smartsheet

SolarWinds Network Configuration Manager (NCM)

SolarWinds Server & Application Monitor

Spiceworks Help Desk

Sprout Social

Squarespace

TIBCO Spotfire

Todoist: To-Do List & Task Manager

Trello

TriNet

Uberflip

UKG Pro

UKG Ready

UserTesting

VanillaSoft

Vidyard

Workable

Workday Adaptive Planning

Workday Human Capital Management

Zoom

-Harry Lees

Original article here.

The Customer Success Café Newsletter
A quick CS best practice you can read in under 5 mins 
every Sunday at 3 pm CET.

Join 1,170+ other smart people 
and level up your skills every week!

TopCSjobs.com

Leave a Reply

Your email address will not be published.

*