CallMiner Appoints Jonathan Ranger as Chief Customer Officer

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Conversation intelligence specialist CallMiner has hired former Evergage and Salesforce exec Jonathan Ranger as Chief Customer Officer (CCO).

Jonathan Ranger
Jonathan Ranger

CallMiner uses machine learning to provide an end-to-end platform for analyzing customer interactions at scale across channels, allowing organizations to interpret sentiment and identify patterns for in-depth understanding. The firm is strong in the retail, financial services, healthcare and insurance, travel, and hospitality sectors.

Ranger (pictured) was CCO at real-time personalization and behavioral tracking specialist Evergage, leading a team helping organizations to create relevant real-time customer experiences – and joined Salesforce when it acquired Evergage in February 2020. Earlier he worked as CCO at Kampyle (acquired by Medallia and now Medallia Digital) and as VP of Customer Success and Professional Services at LivePerson.

The firm is online at www.callminer.com 

The Customer Success Café Newsletter
A quick CS best practice you can read in under 5 mins 
every Sunday at 3 pm CET.

Join 1,170+ other smart people 
and level up your skills every week!

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