CargoAi appoints Frederic Bazin as Vice President of Customer Success

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CargoAI has announced the appointment of Frédéric Bazin as vice president of customer success, marking “a significant step for the company’s mission to digitalize the air cargo industry.”

Having been in the airline industry for twenty years, Bazin has gained solid airfreight experience within high-profile airlines such as Air France/KLM’s Cargo and, more recently, Qatar Airways Cargo with a strong emphasis on Operational Excellence, Revenue Optimisation, and Customer Satisfaction.

Thrilled by this new challenge, Bazin is looking forward to making the most of his previous experience and thorough understanding of customer expectations to support CargoAi’s vision which he shares with great enthusiasm

“Ever since the Covid pandemic, the cargo industry has been increasingly faced with the need to continuously improve its processes through automation and digitalization while maintaining customer experience at the highest level. That’s why I’m convinced of the necessity of digital transformation. I’m very excited to be part of CargoAi in developing revolutionary service solutions that will allow forwarders to drive every stage of the air freight procurement with efficiency, speed, and reliability,” Bazin said.

“Frederic’s extensive experience in the industry, especially with Qatar as one of the largest cargo operators worldwide, is in keeping with CargoAi’s pillars to hire industry veterans, to ensure that our digital solutions are always in sync with real-life customer’s needs,” says Matt Petot, Founder of CargoAi. “I have known Frederic since 2008 and it is a great honor to have him join our team after having a brilliant career path in leading airlines. His professional and human skills are great for our team and for our customers,” he added.

While digital innovation for the industry remains a core value for CargoAi, there is no doubt that Bazin’s arrival will lead customer satisfaction to reach an all-time high.

The Customer Success Café Newsletter
A quick CS best practice you can read in under 5 mins 
every Sunday at 3 pm CET.

Join 1,170+ other smart people 
and level up your skills every week!

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