How To Drive Customer Success in a High-Growth Company

Tom Ronen, Head of Customer Success at monday.com provides us some great actionable insights that help him drive customer-facing operations and lead teams in a high growth company.

7 key learnings to navigate through the ever-changing environment :

1 ) Always put customers first.

2 ) Teamwork is key : share information, be transparent
3 ) Use data to drive insightful decisions
4 ) Understand customer expectations and exceed as possible.

5 ) For Low-touch CS segments : data-driven automation and personalization is key.

6 ) Managing fast-growing teams :
Build strong leadership, quality over quantity and a solid Culture, leading by the example.

7 ) Finally, drink your own champagne i.e. use your own products so you can deliver the best out of it for your customers.