Iliad Solutions Boosts Customer Success Function
Iliad Solutions, a worldwide leader in payments testing, is pleased to announce the appointment of Lisa Forsythe, as Customer Success Manager, supporting its growing financial services client base. She brings over 14 years of industry experience gained at TSYS, a Global Payments company.
Based in the US, Lisa will play an integral role in developing Customer Success for Iliad’s international clients. As part of the business’s wider operational team, she will have direct accountability for driving success into Iliad’s long-term relationships, along with ensuring high retention rates and customer loyalty.
Lisa will help Iliad’s clients realize a great return on investment by sharing platform best practices and providing system expertise. She will have direct responsibility for identifying revenue protection and expansion opportunities whilst providing ongoing account management for existing customers. She will also be responsible for ensuring internal standards and processes are met leading to customer retention, customer expansion, customer recommendation, and ease of doing business with Iliad.
Iliad Solutions’ COO Jill Pyper comments: “As the business continues to deliver a world-leading electronic payments testing, QA & certification solution to increasing numbers of the world’s major financial services businesses, it’s important to bring in dedicated personnel with a good payments background to support this growing customer base.
We are delighted that Lisa has joined Iliad Solutions. Our aim is to ensure we continually develop best working practices and provide delivery excellence for all our clients. This latest hire shows our desire to increase Iliad’s international footprint and to support our clients in the best way possible.”