Creating an inclusive culture within a customer success team is essential for both the team members and the company. An inclusive culture promotes open communication, encourages diverse perspectives, and fosters …
New role signals renewed commitment to transforming and unifying the Entrust customer experience Entrust, a global leader in trusted payments, identities, and digital infrastructure, announced that it has named Harini Gokul …
Entrust names Harini Gokul as Chief Customer Officer Read more…
Forter, the Trust Platform for digital commerce, today announced the appointment of Ozge Tuncel Ozcan, a proven customer success leader, as chief customer officer (CCO). In this newly-created role, Ozcan …
Forter Appoints Ozge Tuncel Ozcan as Chief Customer Officer Read more…
The MASYC Group, Inc. achieves Service Expertise in JD Edwards Applications to Oracle Cloud in North America The MASYC Group, Inc., a member of Oracle PartnerNetwork (OPN), today announced that it …
The MASYC Group, Inc. Recognized for Delivering Customer Success with Oracle Cloud Read more…
Are you ready to revolutionize your email marketing strategy and take your customer success game to the next level? Look no further! The customer success approach to email marketing is …
Boost Customer Success with These 5 Email Marketing Strategies Read more…
by James Anderson “IT integration platform MuleSoft, which Salesforce bought in 2018, is seeing cuts to its customer success team.“ Marc Benioff said leadership would directly contact employees about their termination. …
Salesforce Managers Left in the Dark on Job Cuts — Report Read more…
Lumen Technologies has named Ashley Haynes-Gaspar Executive Vice President – Customer Success, Wholesale and International. Her first day will be January 9. In this role, Ashley will focus on nurturing and growing enterprise …
I am thrilled to introduce my special guest for this premiere, Rav Dhaliwal. Rav is an investor and former executive at Slack. As someone “coming from the field”, he has over 20 …
🍵Exclusive Interview With Rav Dhaliwal – The Customer Success Cafe Podcast Read more…
Hello everyone, this is Hakan, host of the customer success cafe podcast! I am excited to announce the launch of my new podcast, where I am interviewing the top experts in the …
by Hakan Ozturk, theCScafe.com Communication skills are key to Customer Success. Knowing how to write and send emails that inspire and get your customers to respond is critical. But there are …
🍵 KISS Your Way To Success: How To Write Cold Emails That Get Opened Read more…