This new 4-week Customer Success Management course will help members understand common customer success processes, ensure customers are successful after a purchase, build relationships with clients and unite a customer …
Uvaro Launches A 4-Week Customer Success Management Course Read more…
FeaturedCustomers just published the Summer 2022 A/B Testing Software Customer Success Report to give prospects better insight on which A/B Testing Software would work best for their business according to real customer …
An interview with former IDC analyst Amy Konary, who for the past five years has honed the theory and practice of customer success at Zuora. By Phil Wainewright Customer success …
The theory and practice of customer success at Zuora, as shaped by SaaS expert Amy Konary Read more…
Webscale, the fastest, most secure cloud platform for modern commerce, has announced that it has appointed Aditi Bokhar as VP Customer Success. Building on her experience of leading the customer …
Webscale Appoints Aditi Bokhar as VP Customer Success Read more…
by Emilia D’Anzica, Growth Molecules™ Analytics monitoring is frequently addressed in marketing, but it is also vital in determining the value that your consumers receive from your product. By concentrating …
4 Critical Customer Success KPIs For Your Organization Read more…
Acquiring new customers is good. But keeping the customers you have is better. With the rise of the SaaS model, retention has dethroned acquisition as the primary means to achieve …
How Customer Success Can Transform Your SaaS Business Read more…
What is a Customer Success Workflow? If you’re a Customer Success Manager (CSM), you know how tough the job is. Your data is scattered across multiple platforms. So you must manage …
How To Optimize and Scale your Customer Success Workflows Read more…
FeaturedCustomers published the Spring 2022 Spend Management Software Customer Success Report to give prospects better insight on which Spend Management Software would work best for their business according to real customer references. …
When I started the social media app Skout in 2007, I was blown away by our traction. We had over 50 million installations globally, had raised over $22 million from …
What technical leaders can learn from my experience with a $500,000 bug Read more…
One of the biggest mistakes companies make during new customer onboarding is putting themselves and what’s best for their team ahead of the customer and their ideal experience. These companies make the …
Empathy as a Business Tool: Thinking From the Customer’s Perspective Read more…