2022 TrustRadius Most Loved Awards Announced
Top ten Most Loved products of 2022 1. HubSpot Marketing Hub Hubspot Marketing Hub is at the top of our Most Loved list, and a recent Top Rated award winner. This heartthrob …
ChurnZero Rated Most Loved Customer Success Software by Trust Radius
ChurnZero, a leading Customer Success software platform, today announced it has earned the TrustRadius 2022 Most Loved Award, as well as G2’s 2022 Best Software Award. TrustRadius and G2 are online …
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Google Cloud doubles down on Customer Success with new AI practice
Google Cloud revealed it’s boosting its Customer Experience organization to help its cloud infrastructure users’ chances of success. To that end, it said today it’s introducing a new Custom AI Solutions practice, new …
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Winter 2022 User Onboarding Software Customer Success Report by FeaturedCustomers
FeaturedCustomers just published the Winter 2022 User Onboarding Software Customer Success Report to give prospects better insight on which User Onboarding Software would work best for their business according to real …
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Join The Customer-Centric Movement Or Get Left Behind
Not long ago, customer-centricity was considered a sole domain of retail and e-commerce businesses. Sales and marketing were critical for B2B business, but customer-centricity was optional. This has changed in …
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3 Customer Success Lessons For B2B SaaS Companies In The Startup Phase
With the SaaS market approaching the $150 billion mark as of 2021, according to Statista (paywall), it’s not hard to see the appeal for both vendors and customers. One key advantage that …
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What Top-Performing SaaS Companies Do Differently
SaaS and the Rule of 40: Keys to the critical value creation metric By Paul Roche and Sid Tandon, McKinsey& Company Investors reward SaaS companies that hit this operating performance marker, yet a …
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Ryan Roslansky, CEO of Linkedin Takes on Customer Success Very Seriously
I am a heavy user of Linkedin. I run a lot of search queries on the platform to identify the right people I want to interact with, in particular the …
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The One Thing All Customer Success Managers Should Focus On
As a Customer Success Manager, focus more on what your customers want to achieve than trying to guess what they need. — Hakan Ozturk (@DrivingCS) January 28, 2022 Customer Success …
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Hubspot: The Best 15 Customer Success Metrics That Matter in 2022
Many organizations judge the health of the business by the productivity of the customer support organization. How many tickets are reps closing? How many emails are they sending? How many …
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