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The 8th SaaStr Annual 2022, World’s Number One Cloud Gathering Announced: Sep 13-15, SF Bay Area

Posted on 19/01/2022 Posted in Events, News

Join 10,000 Cloud and SaaS Founders, VC, and Execs. Outdoors, festival style! 3 full days, 100’s of workshops, and 1000s of Mentoring sessions— all to help you scale faster. 10,000+ …

The 8th SaaStr Annual 2022, World’s Number One Cloud Gathering Announced: Sep 13-15, SF Bay Area Read more…

14 Ways to Land the Perfect Job In Customer Success

Posted on 17/01/2022 Posted in Key Definitions, News

As the world moves towards subscription-based software models, customer success job offerings are also on the rise. In fact, in the next 10 to 20 years, it’s predicted Customer Success Manager …

14 Ways to Land the Perfect Job In Customer Success Read more…

5 Best Tips For Scaling Customer Success in 2022

Posted on 13/01/2022 Posted in Key Definitions, News

If you’re building a startup, you’re probably wondering how to start and scale customer success (CS). While the first step is to hire the right first customer success lead, the next …

5 Best Tips For Scaling Customer Success in 2022 Read more…

Top 50 Women Leaders in SaaS of 2021

Posted on 10/01/2022 Posted in News

A commonality found among high-performing executive teams is the presence of women in key roles. This year’s awardees have made a definitive and lasting impact on their organizations, from spearheading …

Top 50 Women Leaders in SaaS of 2021 Read more…

Jan 12, 22: Customer Success Learnings from 2021 and What Lies Ahead in 2022

Posted on 06/01/2022 Posted in Events, News

What are the key events that shaped the world of Customer Success in 2021? And what are the top trends for 2022? Join Irit, Peter, Prithwi, Rick, and Sue in …

Jan 12, 22: Customer Success Learnings from 2021 and What Lies Ahead in 2022 Read more…

Customer Success Platform Lift Relations takes off with €2.6 million from SEED Capital

Posted on 05/01/2022 Posted in News

Founded in Denmark in 2015, Lift Relations (Lift), is on a mission to make companies more profitable by understanding their customer relationships better and faster. The startup has just raised an …

Customer Success Platform Lift Relations takes off with €2.6 million from SEED Capital Read more…

January 20, 2022 – Customer Success at the Center Summit, by Catalyst

Posted on 04/01/2022 Posted in Events, News

A one-day virtual summit bringing together over 25 leaders from the world’s top technology companies like G2 Crowd, Monday.com, and Pendo to share their secrets to building high-performing, world-class organizations …

January 20, 2022 – Customer Success at the Center Summit, by Catalyst Read more…

How to Build and Scale Customer Success From the Ground Up

Posted on 02/01/2022 Posted in News

The road to building a successful Customer Success team can be daunting, but also rewarding… At first glance, how many people reading this knew what the initials CS meant when …

How to Build and Scale Customer Success From the Ground Up Read more…

3 Customer Success Trends You Don’t Want to Miss Out in 2022

Posted on 21/12/2021 Posted in Key Definitions, News

Companies have always tried to enable their customers to be successful, but the definition of success has changed. The reason is that customers now have greater choice as everything moves …

3 Customer Success Trends You Don’t Want to Miss Out in 2022 Read more…

Chief Customer Officer: a new top job at McDonald’s

Posted on 17/12/2021 Posted in News

Along with supply chain issues, the rising cost of raw materials, and other lingering business challenges stemming from the pandemic, a big focus in the C-suites of many of the world’s …

Chief Customer Officer: a new top job at McDonald’s Read more…

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The Customer Success Café
The Customer Success Café

All things Customer Success, by Hakan Ozturk.

thecscafe.substack.com

#2 – CS CafĂ© Podcast – Prithwi Dasgupta – CEO of SmartKarrot
byHakan Ozturk ⚡

In my conversation with the CEO of SmartKarrot, Prithwi Dasgupta, we discussed a variety of topics related to the company’s global presence and customer base, as well as the role of Customer Success in a business.

SmartKarrot is a virtual organization with a development center based in India, and has a presence in 8 countries, with a strong presence in the US, Europe, and the Asia Pacific region.

The company’s ideal customers are those who crossed the $10 million mark, have multiple product lines or business lines, and are focused on revenue expansion.

Prithwi explained that CS is both a philosophy and a function that should be aligned with the overall goal of shareholder value.

He believes that CS should be structured based on the specific needs of the organization and that different roles within the organization (such as sales, marketing, and product) should participate in CS operations.

A lack of clarity and structure is a common issue that leads to confusion about what customer success is and does. He also suggests that some common errors in implementing the right customer success strategy are jumping into the CS bandwagon without understanding it and hiring a few people as leaders to solve the problem.

He also believes that CS should be focused on revenue growth and that CS teams should be aligned with revenue goals. He also mentioned that some customer success managers may be perceived as “lazy”, but this is likely due to a lack of clear objectives and incentives for their role.

Prithwi also discussed the future plans of his company.

SmartKarrot’s main differentiator is the use of augmented intelligence to drive more proactive operations in customer success.

They are currently working on launching new features such as “Smart Assist,” which is like an Alexa for customer success.

He also talks about the evolution of customer success roles, where more collaboration among different roles such as delivery, marketing, sales, account, and finance will be necessary.

He also advises anyone in the field, including customer success managers and executives, to go for what they are passionate about and to focus on developing their skills.

In conclusion, I am beyond thrilled to have had the opportunity to interview the mastermind behind SmartKarrot, Prithwi Dasgupta!

He truly knows his stuff when it comes to customer success and blew me away with his insights on how to grow a business and achieve shareholder value.

The discussion on the use of augmented intelligence to drive more proactive operations in customer success and the evolution of customer success roles was particularly interesting.

So, folks, if you want to be in the know when it comes to customer success, you cannot miss this episode.

It’s packed with gold nuggets of knowledge that will leave you on the edge of your seat.

Tune in to the Customer Success Cafe Podcast for a great conversation with Prithwi!

Get full access to The Customer Success Café at thecscafe.substack.com/subscribe

#2 – CS CafĂ© Podcast – Prithwi Dasgupta – CEO of SmartKarrot
#2 – CS CafĂ© Podcast – Prithwi Dasgupta – CEO of SmartKarrot
15/01/2023
Hakan Ozturk ⚡
#1 – CS CafĂ© Podcast – Exclusive Interview With Rav Dhaliwal
18/12/2022
Hakan Ozturk ⚡
Welcome to The Customer Success Café Podcast
16/12/2022
Hakan Ozturk ⚡
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FOR FREE

5 Daily Habits of Great CSMs that Make a Huge Difference
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for FREE!
By downloading, you agree with our privacy policy and subscribe to our Customer Success CafĂ© newsletter and exclusive CS updates.
Value only, no spam.