SaaStr Scale is a completely immersive, live digital event for Founders and Revenue Leaders to share best practices: A one-day, turbo-charged digital event All streaming live The best-of-the-best in Sales, …
A cohort of tech-savvy executives trained to hit revenue targets and keep customers happy are emerging as the top candidates to fill CEO vacancies. The Chief Customer Officer role is …
Why Chief Customer Officers are next in line for the CEO job Read more…
HiBob Promotes Adi Janowitz to Chief Customer Officer, Demonstrating Dedication to Supporting Modern Businesses’ Growth HiBob, the company behind “Bob”, the HR platform for modern, mid-sized businesses, just announced the …
Adi Janowitz, from VP of Customer Success to Chief Customer Officer Read more…
The vitamin C for corporate growth is called “Customer Success” Whether it’s software, toothpaste, or the latest Netflix series – consumers today have more options at their disposal than ever …
In the SaaS world, customers can come and go. Losing a customer can be particularly damaging. Loss does not have to be inevitable. New customer success practices can reinvent relationships, …
We live in a world that is shifting to be more focused on outcomes, and less on the tools used to achieve them. And the explosive growth of the gig economy, …
The Future Of Customer Success Belongs To The Handyman, Not The Toolbox Read more…
The annual SmartKarrot Global Customer Success Survey provides a yearly view of trends shaping the Customer Success industry. The 2021 edition offers key insights on the state of Intelligence and Automation in Customer Success. …
SmartKarrot Customer Success Survey 2021 – Intelligence and Automation Read more…
Danie Ferrusi, head of customer success at Stakester, started out as an intern. Danie Ferrusi took an eight-week internship with esports startup Stakester after being furloughed. A year later, she …
Empathy has always been a critical skill for leaders, but it is taking on a new level of meaning and priority. Far from a soft approach, it can drive significant …
Empathy Is The Most Important Leadership Skill According To Research Read more…
by Wayne McCulloch Wayne McCulloch’s “The Seven Pillars of Customer Success” is a must-read for all CS professionals or people who want to get into Customer Success. He gives a …