Empathy has always been a critical skill for leaders, but it is taking on a new level of meaning and priority. Far from a soft approach, it can drive significant …
Empathy Is The Most Important Leadership Skill According To Research Read more…
by Wayne McCulloch Wayne McCulloch’s “The Seven Pillars of Customer Success” is a must-read for all CS professionals or people who want to get into Customer Success. He gives a …
Customer Success gets passionate! Is this the dawning of the Age of Customer Love? “Customers will know that they can rely on us when things go wrong and that could …
This Chief Customer Officer who rebranded Support as Customer Love Read more…
Gemma Cipriani-Espineira continues to transform Chili Piper’s Customer Success Team Chili Piper, the leading inbound conversion platform for sales and marketing teams, has promoted its VP of Customer Success, Gemma …
Chili Piper Expands Leadership Team with First-Ever Chief Customer Officer Read more…
#25. Google Location: Mountain View, California Industry: Internet cloud computing Employee quote: “If you don’t want to work from your desk, work from a couch, a stool, a coffee bar, a cafe booth, …
25 Large Companies Where Employees Are The Most Happiest Read more…
Totango, a company that helps SaaS companies track customer engagement to find and fix user flow errors and friction, announced Wednesday that it has raised $100 million in Series D …
Customer Success company Totango lands $100M growth investment Read more…
Long-lasting customer relationships are vital to growing any business. For SaaS businesses, where customers subscribe to a service for a monthly or annual fee, retaining customers takes more than just timely payment reminders …
10 Customer Success Metrics Every SaaS Business Should Track Read more…
Monday.com went from a local startup to an international company in the span of four years. During these four years, the company grew from a few thousand customers to over a …
How This Customer Success Leader Uses Smart Segmentation to Keep 110k Customers Humming Read more…
As Freshworks made its debut on the Nasdaq last night (9.30 am Eastern Standard Time), the SaaS firm scripted history by being the first Indian software maker to list on …
How A 46-year-old Man from India Turned His Company into a Billion-Dollar IPO Read more…
Milyli’s director of customer advocacy shares how his team trains CSMs to act like consultants. While customers can share similar goals when leveraging a company’s product or services, that doesn’t …
How This Local Team Applies a Consultative Lens to Customer Success Read more…