SAAS and the power of Partners
Not all SAAS vendors and partners are born as SAAS but in fact most of them are evolving into SAAS and hence both the SAAS vendors and partners need to …
Strengthening Relationships Through Customer Success
The history of the Customer Success profession dates back to 1996, when a CRM vendor, Vantive, realized that their system had a high failure rate, an issue that certainly didn’t help their …
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How to Align Customer Service And Sales To Optimize Growth
Customer service is often considered as a post-sales activity and only reserved for customers who’ve paid for your product. This has been the case as Customer Service comes with overheads, and considered …
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Stop living in the stone ages with siloed data-driven decision making
Business entropy is almost inevitable as an organization grows. This property contributes towards enterprise complexities now more than ever due to evolving business models, rising consumer expectations, and skyrocketing technology …
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Three Ways The Pandemic Made Sales And Marketing More Effective
The digital nature of selling, marketing and customer success doesn’t mean outreach has to be robotic. According to findings from Accenture, 89% of business leaders believe in the value of pairing a …
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Key steps to ensure Customer Success
Enterprise Times caught up with Geoff Pople, Chief Customer Officer at Kimble Applications, to talk about Kimble Connect, its virtual user conference held a few weeks ago. This is the second part …
The 3 steps to a Successful Customer Onboarding
Bringing customers onboard is the most important part of the customer journey. Yet, despite this being so critical, poor onboarding is the leading cause of churn at companies that sell …
Physical offices no longer make up a large part of the employee experience
While we remain eager to safely leave coronavirus restrictions behind us and return to normal, there are several changes brought about by the pandemic which UK employees hope will stick …
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NRR : the new benchmark metric for SaaS
If there was a metric that used to be an Achilles’ heel for us at Metadata, it was net revenue retention (NRR). But now we see it as a badge …
3 Ways Your Company Should Be Customer Obsessed
Are you working for the customer’s success or are you working to increase your profits this quarter? Honestly, the answer is probably both, but the two are more interconnected than …