Getting Customer Success Right
In the SaaS world, customers can come and go. Losing a customer can be particularly damaging. Loss does not have to be inevitable. New customer success practices can reinvent relationships, …
In the SaaS world, customers can come and go. Losing a customer can be particularly damaging. Loss does not have to be inevitable. New customer success practices can reinvent relationships, …
We live in a world that is shifting to be more focused on outcomes, and less on the tools used to achieve them. And the explosive growth of the gig economy, …
The Future Of Customer Success Belongs To The Handyman, Not The Toolbox Read more…
The annual SmartKarrot Global Customer Success Survey provides a yearly view of trends shaping the Customer Success industry. The 2021 edition offers key insights on the state of Intelligence and Automation in Customer Success. …
SmartKarrot Customer Success Survey 2021 – Intelligence and Automation Read more…
Danie Ferrusi, head of customer success at Stakester, started out as an intern. Danie Ferrusi took an eight-week internship with esports startup Stakester after being furloughed. A year later, she …
Empathy has always been a critical skill for leaders, but it is taking on a new level of meaning and priority. Far from a soft approach, it can drive significant …
Empathy Is The Most Important Leadership Skill According To Research Read more…
by Wayne McCulloch Wayne McCulloch’s “The Seven Pillars of Customer Success” is a must-read for all CS professionals or people who want to get into Customer Success. He gives a …
Customer Success gets passionate! Is this the dawning of the Age of Customer Love? “Customers will know that they can rely on us when things go wrong and that could …
This Chief Customer Officer who rebranded Support as Customer Love Read more…
Gemma Cipriani-Espineira continues to transform Chili Piper’s Customer Success Team Chili Piper, the leading inbound conversion platform for sales and marketing teams, has promoted its VP of Customer Success, Gemma …
Chili Piper Expands Leadership Team with First-Ever Chief Customer Officer Read more…
#25. Google Location: Mountain View, California Industry: Internet cloud computing Employee quote: “If you don’t want to work from your desk, work from a couch, a stool, a coffee bar, a cafe booth, …
25 Large Companies Where Employees Are The Most Happiest Read more…
Totango, a company that helps SaaS companies track customer engagement to find and fix user flow errors and friction, announced Wednesday that it has raised $100 million in Series D …
Customer Success company Totango lands $100M growth investment Read more…