Not so far from reality… But it’s definitely been an accelerator. As a consequence, customer success organizations have never been that exposed, being on the front lines with customers, helping …
Who led the digital transformation of your company ? Read more…
You take action, never complain You don’t judge, but accept others as they are. You learn how to say NO. You keep learning new skills you can leverage online. You …
The severe social and economic shock of 2020/21 will leave surviving businesses better preparedto cope with similar crises in the future. According to the 2020 Harvey Nash/KPMG CIO Survey, there …
Digital transformation: Spotting the Winners and Losers in 2020 Read more…
Reimagining business for the digital era is the #1 top priority for today’s sustainable businesses. With the pandemic, this change has accelerated and we have now entered a new era …
Did you notice ? Customer Experience NOT enough anymore. With the pandemic, we entered the Era of “Total Experience (TX)” TX = CX + User Experience + Employee Experience. Organizations that …
We all know how critical Customer Feedback is for any sustainable businesses to grow. It’s therefore important to “listen” to your customers’ needs. Taking record of their ideas, capturing and …
2021 Customer Success Awards : Customer Feedback Management Software Read more…
The more you practice, the more exciting it becomes !
Here is a selection of great CS Blogs & Companies I’d recommend : Gainsight A customer success company that offers businesses everything they need to retain customers and drive company growth …
# 1 personal development and self-improvement reference book. In summary, the shift in mindset is based on the 4 core principles : – “burning desire” to accomplish your goals – …
Following to a research conducted by SuperOffice AS with 547 SaaS companies earlier this year, here are the three KPIs companies are (still !) largely missing out : 1 ) …