How Can Law Firms Retain Talent in a Recession?
Whether in the United Kingdom or abroad, economic hardship is becoming a threat to the success or even survival of many law firms. But how can they adapt to these …
Andrea Schwartz Joins SafeSend as Vice President Of Customer Success
Growth continued throughout 2022 at SafeSend®, a market-leading provider of tax workflow automation and client collaboration technology solutions for tax and accounting professionals. Every area of the company is flourishing, …
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Marc Benioff Tells Salesforce Workers That New Employees Are ‘Facing Lower Productivity’
Salesforce co-CEO Marc Benioff told employees in a Slack message on Friday that the company’s newest hires aren’t being productive enough, and he asked for feedback as to why that’s …
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ChurnZero Announces 2022 ChurnHero Awards Winners
Third annual ChurnHero Awards celebrate Customer Success teams who use ChurnZero to exemplify and evolve CS best practices with remarkable results. ChurnZero, the leading Customer Success platform, and partner has …
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How Customer Success Can Help Drive Product Adoption
Customer success and product adoption go hand-in-hand. Your CSM team is all about enabling customers to succeed with your product. The more successful outcomes your customers achieve with your product, …
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The Top Influencer Marketing Platforms According to the FeaturedCustomers Winter 2022 Customer Success Report Rankings
FeaturedCustomers just published the Winter 2022 Influencer Marketing Platforms Customer Success Report to give prospects better insight into which Influencer Marketing Platforms would work best for their business according to …
Jonathan Nichols joins Ventiv Technology as Global Head of Customer Success
Former COO of Origami Risk, with decades of RMIS industry experience joins Ventiv’s Executive Leadership Team Ventiv Technology, the leading provider of advanced analytics for risk, claims, and underwriting solutions, …
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Sasha Pryor Joins Haven Life Leadership Team as Head of Customer Success
Haven Life, a leading digital direct-to-consumer life insurance agency backed and wholly owned by Massachusetts Mutual Life Insurance Company (MassMutual), has welcomed Sasha Pryor to its leadership team as Head of Customer …
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Want To Build A Stellar Customer Success Team? Salesloft’s VP Natasha Evans Has Some Tips
by Maija Ehlinger When teams are asked to do more with less, they often turn to SaaS startups and companies to help them automate and streamline their business processes. That …
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Iliad Solutions Boosts Customer Success Function
Iliad Solutions, a worldwide leader in payments testing, is pleased to announce the appointment of Lisa Forsythe, as Customer Success Manager, supporting its growing financial services client base. She brings over …