This book is built around what is called The Seven Ingredients of Hypergrowth: Nail a niche, which is about defining your focus and ensuring you are ready to grow. Create …
Customer Success which was a buzz word a few years ago has become a core strategy for today’s sustainable businesses, being at the heart of every strategic decisions companies are making.
Business predictability, profitability or customer churn to name a few are the key metrics to create a more stable revenue base for the company.
It’s critical to be authentic, and your true self. Demonstrate your genuine interest in your customer’s business, not your KPIs, processes, or whatsoever.
In Customer Success, one of the most challenging areas is around identifying and connecting with the right persona and sponsor at customer organization.
Sometimes, there is no other choice left than sending out “Cold Emails”, which you need to master.
So how do you write cold emails that get responses ?
Customer Success is NOT an idea or a department, but a critical business strategy for any successful companies.
To shine as a top Customer Success Manager or Leader, you must develop these 3 fundamentals: