The One Thing All Customer Success Managers Should Focus On

As a Customer Success Manager, focus more on what your customers want to achieve than trying to guess what they need.

— Hakan Ozturk (@DrivingCS) January 28, 2022

Customer Success is no guessing.

It’s all about making informed plans, rolling out, testing, and improving along the way.

Simply said, it’s an iterative process where there is no one-size-fits-all approach.

So, shift your focus towards understanding what your customers need to achieve, rather than playing a guessing game about what you think they need.

Follow me on Twitter @DrivingCS for more quick and easily digestible insights.

I write weekly threads about Customer Success in SaaS.

See you there,

Hakan.