The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company
by Wayne McCulloch
Wayne McCulloch’s “The Seven Pillars of Customer Success” is a must-read for all CS professionals or people who want to get into Customer Success.
He gives a lot of tips and ideas on how to improve yourself as a CS manager or leader. His work is very complete and covers the whole CS cycle and available tools.
Wayne McCulloch has more than 25 years of experience in the software industry—years spent in training, adoption, and customer experience, the building blocks for customer success. Now he’s sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization. From customer journey actions to the development of transformation advisors, you’ll read detailed examples of how companies have put these seven pillars to the test. To create a culture of customer success and stand out in the marketplace, you need a proven framework and knowledgeable perspective—this book provides both, and more.