Winter 2022 User Onboarding Software Customer Success Report by FeaturedCustomers

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FeaturedCustomers just published the Winter 2022 User Onboarding Software Customer Success Report to give prospects better insight on which User Onboarding Software would work best for their business according to real customer references.

The highest-rated vendors according to the Winter 2022 User Onboarding Software Customer Success Report are:

Market Leaders – Intercom, Pendo, Skilljar, WalkMe, and Whatfix were given the highest “Market Leader” award. Market Leaders are vendors with a substantial customer base & market share. Market Leaders have the highest ratio of customer reference content, content quality score, and social media presence relative to company size.

Top Performers – Appcues, Chameleon, Toonimo, UserIQ, and Userlane were awarded “Top Performer” honors. Top Performers are vendors with significant market presence and enough customer reference content to validate their vision. Top Performers products are highly rated by its customers but have not achieved the customer base and scale of a Market Leader relative to company size.

Rising Stars – Helppier, Upscope, UserGuiding, and Userpilot were awarded the “Rising Star” honor. Rising Stars are vendors that do not have the market presence of Market Leaders or Top Performers but understand where the market is going and has disruptive technology. Rising Stars have been around long enough to establish momentum and a minimum amount of customer reference content along with a growing social presence.

Get the full report in PDF here.

The Customer Success Café Newsletter
A quick CS best practice you can read in under 5 mins 
every Sunday at 3 pm CET.

Join 1.000+ other smart people 
and level up your skills every week!

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